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Harper — Pixar-style AI sales strategist pilot portrait
Live now Wingman Chase Pilot

Harper

Sales Strategist

Texts every missed-call lead within 5 minutes. Runs a 5-step personalized chase that stops the second they book. Pings you the second a lead goes hot.

What Harper does

Harper is your outbound sales floor in one Wingman. When a lead misses your call, Harper texts within 5 minutes in your voice, then runs a 5-step nurture sequence that reads every reply they send and adapts the next message accordingly. Every step is written by AI using the contact's full your CRM history — last service, prior conversations, opportunity stage, even what they said on the missed call. The result: messages that sound like a real salesperson who's read the file, not a templated drip campaign.

Capabilities

Built to do this every day.

01

5-minute missed-call response

The window where leads convert is the first 5 minutes. Harper texts personally within that window, every time — middle of the night, weekends, holidays.

02

Reads every prior conversation

Before drafting a message, Harper pulls the contact's last 15 messages across every channel, their tags, and their opportunity stage. The message references what they actually said.

03

5-step adaptive chase

Step 1 (5 min) → Step 2 (1 hr) → Step 3 (next morning email) → Step 4 (day 3) → Step 5 (day 7 graceful exit). Each step adapts to what's happened in between.

04

Warmth scoring → automatic routing

Every reply gets scored Hot / Warm / Cold. Hot leads route to the owner instantly. Cold leads exit the sequence cleanly. Warm leads keep flying.

05

Pipeline health scans

Weekly scan of every open opportunity — stuck deals, no-touch deals, deals worth re-pinging. Harper drafts the follow-up; you approve and send.

06

Hot-lead alerts to your phone

When a reply shows real buying intent, Harper SMS's you within 30 seconds with the context summary and the suggested next move.

In the field

Real scenarios.

Missed call at 11 PM Saturday

Sarah misses your line on a Saturday night looking for an emergency plumber.

Harper texts within 5 minutes referencing the emergency hint from the voicemail. When Sarah replies that her water heater is leaking, Harper warmth-scores HOT, alerts you on your phone with the address + situation, and tees up a 7 AM Sunday slot from your calendar.

"Hey Sarah — saw we missed your call. Got an emergency? Reply YES and I'll get the on-call tech to you fastest. Otherwise I can book 7 AM Sunday if that works."

3-day-old quote going quiet

You sent a quote Tuesday. It's now Friday and crickets.

Harper detects the silence via her pipeline scan, reads the original conversation, and drafts a step-4 followup that references the specific job (not 'just checking in'). She suggests a price tweak based on your normal margins. You approve, she sends, the deal closes Monday.

"Tom — Tuesday's quote for the kitchen demo, want me to push the start date out a week? Could save you $300 if we batch with another job in your zip."

Lead replies STOP

A prospect on step 3 of the chase replies 'unsubscribe please.'

Harper marks them do-not-contact, removes the chase tag, sets the opportunity to Lost - Opt-Out, logs the reason, and exits silently. No further messages will ever go out to this contact from any Wingman.

What you'll connect

Integrations

Required connections need to be wired before Harper can fly. We'll guide you through every one during onboarding.

  • ✓

    Dedicated business line (auto-provisioned)

    For inbound + outbound SMS

  • ✓

    Gmail or your CRM native email

    For the day-3 email touch

  • ✓

    Your calendar

    So Harper can offer real available slots

  • ✓

    Owner's mobile number

    For hot-lead alerts

  • +

    Your service catalog + pricing Optional

    So Harper can quote ballpark figures

What gets deployed

Inside the build

When your estimate is accepted, our system automatically deploys these artifacts to your Wingman dashboard. No copy-paste, no manual setup.

  • automation wired into your workflow editor — drop Harper into any workflow
  • 5-step chase workflow with native your CRM waits, branches, and tag enforcement
  • Reply classifier that runs on every inbound message during a chase
  • Pipeline scan workflow (weekly Monday morning) that finds stuck deals
  • Hot-lead alert workflow that pings your owner phone
  • Brand-voice training using your 3-5 best past SMS messages
  • Opt-out enforcement workflow — STOP → do-not-contact tag → exit all Harper flows
  • Custom fields: chase step, warmth score, last action timestamp

Ideal for

Service businesses with high inbound call volume — plumbers, HVAC, electricians, roofers, dentists, salons — where missed calls equal lost revenue.

FAQ

Common questions.

Does Harper send messages without my approval? +

Yes — that's the whole point. The 5-minute response window closes fast, so Harper sends the first 3 steps automatically. You can switch any step to 'owner approval first' if you want, but most owners leave it autonomous after the first week.

What if Harper writes something off-brand? +

Harper's voice gets calibrated during setup using 3-5 messages YOU wrote in your real voice. You can also tag any sent message in the Flight Log and Harper learns from the correction. Every customer gets a private brand-voice tuning that's never shared with another business.

How is this different from a normal SMS drip campaign? +

A drip campaign sends the same templated message to everyone. Harper reads the specific contact's history before writing each message, so they reference the actual job, last interaction, even local context. The difference is the difference between a form letter and a personal text.

What happens if a lead replies to Harper at 2 AM? +

Harper reads the reply, classifies it (hot / warm / cold / opt-out), and either replies immediately or routes to you depending on your business hours config. By default, Harper holds her replies until 7 AM your local time unless the lead used emergency language.

Can I see what Harper sent before she sends it? +

Yes — every draft is logged in the Flight Log in real-time. You can switch on a 'preview before send' mode for the first month to build trust, then turn it off once you're comfortable.

Pairs well with

Build a crew.

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Mia

Front Desk Wingman

Picks up your business line on the first ring, 24/7. Qualifies the caller with trade-specific questions and books straight onto your calendar.

Learn about Mia →
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Stella

Reputation Manager

Fires the review-request SMS at the perfect moment after every job, auto-replies to positives, and pings you in 5 minutes when a negative one lands.

Learn about Stella →
Phoenix — Pixar-style AI operations lead pilot portrait

Phoenix

Operations Lead

Routes inbound jobs to the right tech by skill, zone, and current load. Health-checks every Wingman + workflow and gives you a daily ops briefing on what's broken.

Learn about Phoenix →

Ready to hire Harper?

Tell us about your business and we'll send a tailored proposal with Harper configured for your industry — within one business day.

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