Stuck on a review-reply
A 3-star Google review just landed. The customer is unhappy with the timing of the job, not the quality. You don't want to sound defensive.
From inside your CRM, right-click the contact, hit Generate Copy with Quill, pick Review Reply + Apologize. Quill drafts a reply that acknowledges the timing issue specifically, owns the miss, and offers a make-good — without grovelling. You tweak one word, hit publish.
"Hi Sarah — you were right to flag the scheduling slip. We had a crew shortage that week and it shouldn't have landed on your install date. I'd like to make it right — coming back this Saturday at no charge to redo the trim work. Thank you for the patience."