Client Communications
Every call answered, every message returned. Mia works your phones 24/7 and Sophia handles chat, SMS, and social DMs — so no customer ever hits voicemail or waits on a reply.
Mia
Tower Control
Front Desk Wingman
Picks up your business line on the first ring, 24/7. Qualifies the caller with trade-specific questions and books straight onto your calendar.
View Mia's full profileMia is a real-voice receptionist that lives on your dedicated business number. She greets callers in your business name, recognizes returning customers by phone number, asks the right trade-specific questions, and books real appointments onto your calendar. Every call gets a written summary back to your contact record so nothing slips. When something is outside her lane, she takes a clean message and pings you within a minute.
Answers on the first ring, every time
No more voicemail at 2 AM Sunday. Mia picks up live, every call, every hour. The customer hears a friendly voice in your business name, not a robot menu.
Recognizes the caller by phone number
Before she says hello, Mia pulls the contact's last 6 months of conversation and any past jobs. She opens with 'Hey Sarah, welcome back. Last spring we did your water heater. What's up today?'
Trade-specific qualifying questions
Mia is set up with the right questions for your trade. A plumber asks about leak severity and shutoff status. A salon asks service type and stylist preference. She gathers what your tech actually needs to show up ready.
Books real appointments on the spot
Mia reads your calendar, offers genuine open slots, and books the job while the caller is still on the line. The event lands on your calendar with full notes, contact details, and the qualifying answers.
Emergency keyword detection
If a caller says 'flooding,' 'no heat,' 'gas smell,' or anything that signals an emergency, Mia routes the call to your owner cell or your on-call tech inside 30 seconds. No queue. No hold music.
Clean message-taking when stuck
If a question is outside her scope, Mia takes a structured message with urgency level and a callback window, then SMS's you with a one-paragraph summary so you can call back from your truck.
Sophia
Concierge
Customer Support
Handles inbound chat, SMS, and Facebook Messenger 24/7. Answers from your FAQ in your voice and escalates anything off-script before the customer gets frustrated.
View Sophia's full profileSophia is your customer support team for every text-based channel. When a message lands in your website chat widget, an SMS comes in, or someone DMs your Facebook page, Sophia reads the full conversation history, checks your FAQ knowledge base, and writes a reply in your voice. She classifies every message into FAQ, booking, complaint, or off-script, auto-resolves the easy ones, and routes anything she shouldn't touch to you inside 60 seconds. While Mia owns the phone, Sophia owns everything that's typed.
Reads the whole thread before replying
Sophia pulls the last 30 messages with this contact across every channel. She knows if they're a past customer, what they bought, and what tone you've used with them before.
Pulls answers from your FAQ knowledge base
During setup you give her 10 to 30 of your real answers to your real questions (pricing, hours, service area, scheduling, warranties). Sophia references them word-for-word when relevant and rephrases in your tone when not.
Classifies every message in real time
FAQ, booking question, complaint, or off-script. Each classification routes differently. FAQs get auto-replied. Bookings get handed to Mia or to your calendar. Complaints get held for owner review. Off-script gets escalated.
Escalates fast when she should
Anything off-script gets a one-paragraph summary SMS'd to you within a minute. You see who, what they asked, what tone they're in, and what Sophia suggests. You tap reply, she takes it from there.
Holds her tongue for complaints
If she detects frustration or a complaint, Sophia drafts a reply but does NOT send it. She holds it for one-tap owner approval so a small issue never becomes a public review.
Works across chat, SMS, and Messenger
One Wingman, three channels. The same contact who DMs your Facebook page on Tuesday and texts your business line on Friday gets a connected conversation, not two separate ones.
Client Communications is one of six areas your crew covers. Get started.
If your wingman doesn't book you 3 jobs in 14 days, we'll cancel for you personally.